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Terms of service

This website is operated by My Acre, the trading name of the partnership T.K Jagger and H.J Pearson (ABN 51 638 758 046). Throughout the site, the terms "we", "us" and "our" refer to My Acre. My Acre offers this website, including all information, tools and products available from it, to you the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our site or buying from us, you engage in our service and agree to be bound by these Terms of Service, including the additional terms and policies referenced here or linked from the site. These terms apply to all users of the site, including browsers, customers and contributors of content. Please read them carefully before using the site.

1. Online store terms

By agreeing to these terms, you confirm you are at least the age of majority in your state or territory. You may not use our products for any unlawful purpose, or breach any laws in your jurisdiction when using the service.

2. General conditions

We reserve the right to refuse service to anyone at any time. Your content (excluding payment card information) may be transferred unencrypted over networks and adapted to technical requirements. Payment card information is always encrypted in transit.

3. Accuracy of information

We work to keep the information on this site accurate and current, but we are not responsible if material is not complete or up to date. Product specifications are provided as a guide. For installation, electrical or gas requirements, we recommend confirming with a suitably licensed trade before you buy.

4. Prices and currency

All prices on this website are in Australian dollars. We are not currently registered for GST, so no GST is charged on your order. Prices are subject to change without notice.

5. Orders and acceptance

Your order is an offer to buy. A contract is formed only when we accept your order, which we do when we dispatch the goods or send you an order confirmation, whichever comes first. Until then we may decline or cancel an order and refund you in full, for example where an item is out of stock, where there is an obvious error in the price or description, or where we cannot verify your details. Where an obvious pricing or description error is found after payment, we will contact you to confirm or cancel and refund the order rather than proceed at the wrong price.

6. Payment

We accept the payment methods shown at checkout. For bank transfer (EFT) orders, your order is held and dispatched once cleared funds are received; if payment is not received within 5 business days the order may be cancelled. We do not accept or key card details by phone or email.

7. Products and availability

Some products are available only online and may have limited stock. We have made every effort to display our products and their colours accurately; we cannot guarantee that your screen shows colours accurately. We reserve the right to limit quantities or refuse an order.

8. Delivery, risk and title

Delivery is covered by our Shipping policy and the detail on our Delivery and Shipping page. Risk in the goods passes to you on delivery. Ownership of the goods passes to you once we have received payment in full.

9. Returns, refunds and consumer guarantees

Returns, exchanges and refunds are covered by our Refund policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those rights. You can read them at the ACCC consumer guarantees page.

10. Billing and account information

We reserve the right to refuse any order. If we change or cancel an order, we may contact you using the email, billing address or phone number provided at the time of the order.

11. Intellectual property

All content on this site, including text, product descriptions, images, graphics, logos and page design, is owned by My Acre or its suppliers and licensors and is protected by Australian and international law. You may not copy, reproduce, republish or use it for commercial purposes without our written permission. Product and brand names remain the property of their respective owners.

12. Third party tools and links

We may provide access to third party tools and links that we do not control. Your use of them is at your own risk, and their own terms and privacy policies apply.

13. Comments and submissions

If you send us ideas, suggestions or other submissions, you agree we may use them without restriction and without obligation to keep them confidential or to pay compensation. Reviews you submit must be genuine and your own.

14. Personal information

Your submission of personal information through the store is governed by our Privacy policy.

15. Errors and omissions

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, offers, shipping charges, transit times or availability. We reserve the right to correct any errors and to update information at any time without prior notice.

16. Prohibited uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit unlawful acts, or to breach any regulations or laws.

17. Disclaimer and limitation of liability

We do not guarantee that your use of the service will be uninterrupted or error free. Your use of the service is at your own risk. To the extent permitted by law, My Acre is not liable for any indirect, incidental or consequential loss arising from your use of the service or any product bought through it. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

18. Indemnification

You agree to indemnify and hold harmless My Acre and its people from any claim arising out of your breach of these terms.

19. Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision is severable and does not affect the validity of the remaining provisions.

20. Governing law and jurisdiction

These Terms of Service are governed by the laws of Victoria, Australia, and you submit to the non exclusive jurisdiction of the courts of Victoria.

21. Changes to these terms

You can review the most current version of these terms on this page at any time. We reserve the right to update or replace any part of them by posting changes to the website.

22. Contact

Questions about these terms can be sent to info@myacre.com.au or call 1300 515 620.