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Shipping policy

Your order represents a significant investment in your home. We manage the logistics with a focus on material integrity and arrival precision.

Active Rate Management

For orders with shipping costs exceeding $100, we don't rely on automated quotes. We actively review freight options at the time of sale to ensure the most secure and cost-effective route for your specific postcode.

Global to Local

While some of our more bespoke ranges are dispatched directly from international studios to reduce handling, our core collections are held in our Sydney-based warehouses for rapid nationwide dispatch.

White Glove Delivery Upgrade

For clients who require a completely hands-off experience, we offer a "White Glove" service. This goes beyond our standard ground-level delivery to provide a seamless, "ready-to-use" arrival.

Placement & Preparation

This service includes the professional transport of your items to their final position on your property, assembly (where required), and the removal of all industrial packaging. It is designed for those who wish to return home to a completed space.

  • Sydney Metro: Available as a standard upgrade for all Blinde Design furniture and planters.
  • National Urban Centres: Potentially available for other product ranges depending on local logistics partners.

Please call us to discuss a bespoke quote for White Glove integration.

Concrete Furniture & Planters

Featuring the Blinde Design Range

Due to the substantial weight and structural nature of concrete, these items require specialised freight equipped with tail-lifts and pallet jacks.

  • Standard Delivery: To the easiest ground-access point (front door, driveway, or garage).
  • Transit Estimates: 3–5 business days for Metro (ACT, NSW, VIC); 5–10 business days for QLD, SA, and WA.
  • Handling Note: To maintain stable logistics during current global fuel spikes, a temporary 10% adjustment applies to these rates.

Bespoke Firepits & sunbathing

Featuring the Victoria Queen Range

We source these collections from curated global suppliers. Logistics are managed via specialised furniture couriers or sea freight depending on the order scale.

  • Transit Estimates: Generally 10–14 business days; Sea freight/Custom orders may require 8–10 weeks.

Advanced Shade Systems

Featuring the SkyFlex Range

We utilize a dedicated shipping broker for all SkyFlex deliveries to ensure the safety of these technical components during transit.

  • Transit Estimates: 40–60 days. We recommend contacting us prior to purchase to confirm current stock-dependent timeframes.

Architectural Structures

Featuring the Kustom Pergola Range

As each piece is made-to-order, shipping is synchronised with production completion. We service Australian Metro and most Regional areas.

  • Transit Estimates: Approximately 45 days from order confirmation.

Outdoor Heating & Fireplaces

Featuring the Ochre Living Range

Dispatched as palletised solutions to protect structural integrity. Most units arrive on one or two pallets depending on the model.

  • Delivery: Available nationwide; express alternatives can be quoted upon request for urgent requirements.

Refer to individual product pages for current promotional shipping offers or free-shipping eligibility. All logistics are calculated based on postcode and volumetric weight.