Had a great purchasing experience with Hayden at My Acre. He helped me choose the right umbrella for our patio and couldn't be happier with how quick it arrived and how easy it was to setup by following the videos (I'...
Shipping policy
My Acre delivers a considered range of premium outdoor pieces, insured, right across Australia. Delivery is free on most of our range, dispatched from our warehouses across Australia. Some large or made to order pieces are quoted per address so you pay the right freight for your postcode, never a flat guess. Hayden is your single point of contact for any delivery question on 1300 515 620.
What is free, what is quoted
Free delivery applies to our fire, fuel, fridge and umbrella ranges and to most in stock pieces. Made to order and heavy freight pieces (outdoor fireplaces, pergolas, greenhouses, and the larger pizza ovens) are quoted per address at the time of order. You receive a single, all in delivered price before the order is processed, with no surprise charges on arrival.
Timing
Timing varies by maker because the pieces are very different. As a guide: EcoSmart fire 5 to 7 days; e-NRG fuel 3 to 5 days; fridges and umbrellas from stock in a few working days; Polito ovens around 4 weeks (made to order); Valoriani around 3 weeks; Winter Gardenz greenhouses 3 to 4 weeks; Blinde Design 5 to 10 days; Ochre Living and Kustom Pergolas by arrangement. Allow extra working days for WA, NT, regional QLD and Tasmania. Full detail by maker is on our Delivery and Shipping page.
On arrival
Standard delivery is to the easiest ground level access point on your property. Heavy pieces travel on freight with tail lift and pallet jack handling. If access is tight, call us before you order so we can confirm the right delivery method for your address.
Damage in transit
Please check your delivery on arrival. If anything has been damaged in transit, keep the packaging and send us clear photographs within 48 hours so we can lodge a freight claim and put it right quickly. The timeframes above are estimates and not guarantees; we are not responsible for delays outside our control, such as carrier or weather delays.
Questions
Call Hayden on 1300 515 620 or email info@myacre.com.au. Read the full detail on our Delivery and Shipping page.





















