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Shipping & Delivery

Shipping varies by product because the products themselves are very different. A wine fridge and a wood-fired oven do not travel the same way. Below is a clear breakdown of what to expect for each part of the range, so there are no surprises between purchase and delivery.

For orders where freight exceeds $100, we review shipping options manually at the time of sale rather than relying on automated rates. If a better route exists for your postcode, we will find it.

EcoSmart Fire Tables and Fire Pits

EcoSmart Fire - Free SHIPPING

No assembly required on arrival. EcoSmart Fire products are dispatched from our Sydney warehouse via standard furniture courier nationwide. If your item is not in stock, lead time is approximately 8 to 10 weeks.

Metro (NSW, VIC, ACT) 3-5 business days
QLD, SA, WA 5-10 business days

Concrete Furniture and Planters

Blinde Design

Concrete is heavy and each piece is made in small batches. The curing process takes a minimum of three days per pour, which is part of why Blinde Design concrete holds its finish and structural integrity over time. This is quality over speed, and it is worth it.

Delivery requires freight vehicles with tail-lifts and pallet jacks. Items are delivered to the easiest ground-level access point on your property. In-stock items ship within standard timeframes. If your piece is not yet in production, allow 8 to 10 weeks from order.

Metro (NSW, VIC, ACT) 3-5 business days (if in stock)
QLD, SA, WA 5-10 business days (if in stock)

Firepits

Victoria Queen - Free Shipping

Victoria Queen firepits ship free to all Australian addresses. Sourced from curated international suppliers, they are sent via specialised furniture couriers. For custom or larger orders, sea freight may apply.

Standard 10-14 business days
Custom or sea freight orders 8-10 weeks

Wood-Fired Pizza Ovens

Polito and Valoriani

Pizza ovens range considerably in size and weight, and freight is calculated accordingly. Polito ovens are handcrafted in Melbourne and have been since 1988. Valoriani ovens are made in Tuscany, Italy, and carry over a century of refractory tradition. Both are serious pieces that require appropriate handling.

Lighter, portable models such as the Polito Giotto ship on a standard pallet. Larger ready-made ovens can weigh up to 2,000kg and require a forklift or crane for placement. Before purchasing a larger model, call us so we can confirm access requirements and freight arrangements for your property.

Portable models (e.g. Polito Giotto) 5-10 business days
Large and ready-made ovens Made to Order (call to disuss lead time)

Pergolas

SkyFlex and Kustom Pergolas

Both pergola ranges are shipped via a dedicated freight broker. SkyFlex ships from overseas and lead times depend on current stock, so confirm availability before purchasing. Kustom Pergolas are made to order in Australia and dispatch once production is complete.

SkyFlex 40-60 days
Kustom Pergolas Approx. 45 days from order

Greenhouses

Winter Gardenz

Winter Gardenz greenhouses are designed and manufactured in New Zealand and have been supplying Australian gardeners since 2007. These are substantial structures. Crates regularly exceed 300kg and are shipped via Mainfreight to your nearest depot for collection. Residential delivery is not available for most models.

Most Grenhouses 5-10 business days
Large and Custom Made to order (discuss diretly about lead time)

Outdoor Heating and Fireplaces

Ochre Living

These are large, palletised units and shipping reflects that. Most models arrive on one or two pallets. Delivery is available nationwide. If you have a firm timeline, call us before purchasing and we will check express options for your postcode.

Coverage Nationwide
Express availability Call us to confirm

Wine Fridges

Husky

Husky wine fridges are the most straightforward delivery in the range. Dispatched via standard appliance freight nationwide, they arrive ready to plug in and use. Husky is distributed across Australia and carries a three-year warranty on all units.

Metro areas 3-7 business days
Interstate 3-10 business days

White Glove Delivery

Available on selected products and locations

For clients who would rather come home to a finished space, we offer a White Glove service covering professional transport to the final position, assembly where required, and removal of all packaging.

What is covered

EcoSmart Fire products across Sydney and NSW can be delivered and positioned under this service. Blinde Design concrete furniture is available for White Glove delivery across Sydney Metro as a standard upgrade.

For pergolas and compatible products, assembly through Kit Set Assembly Services can be arranged at the same time. One call, one process.

For other products or locations, availability depends on local logistics. Call us before purchasing and we will confirm what is possible for your area.

Estimates are a guide and may vary during peak periods or for remote postcodes. Check individual product pages for free-shipping eligibility. If your order falls outside standard coverage, call us and we will work it out.