A clear, vendor by vendor view of outdoor fireplace, fire pit, pizza oven, pergola, greenhouse, fridge and umbrella warranty coverage across the My Acre range. Manufacturer warranties are honoured in full, with claims lodged and managed by our team directly, so you have a single point of contact rather than a chain of factory emails.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These consumer guarantees apply on top of the manufacturer warranties below. You can read them at the ACCC consumer guarantees page, and check for any product recalls at Product Safety Australia.
Warranty at a glance
- EcoSmart Fire: 2 years on stainless steel parts, 1 year on concrete, glass, fabric and teak
- Polito: 5 years
- Valoriani: 2 years, managed by My Acre
- Winter Gardenz: 10 years on polycarbonate panels, 25 years on Elite glasshouses, a guarantee on MultiZone (terms on request)
- Ochre Living: 5 years structural
- Buschbeck: 2 years on the fireplaces, for major structural defects from manufacture
- Witt: 2 years, for home use; the manual excludes commercial use
- Coleman: 5 years on the kitchen and modules, 1 year on the fridge
- Aluvy: 5 years, the manufacturer warranty confirmed by the Australian distributor
- Kustom Pergolas: 10 years on materials and workmanship, 3 years on motors, powder coat 5 years on the Mosa and 8 years on the M6
- Schmick fridges: 2 years on models over $600, 1 year on models under $600
- Shadowspec umbrellas: Serenity and Unity 6 years on the frame and 10 on the fabric for home use; SU4 and SU10 3 and 5 for home use; Oasis and Retreat 3 years on the frame and fabric
- Blinde Design: manufacturer warranty on materials
- e-NRG: quality guaranteed per carton
- Single point of contact: My Acre on 1300 515 620
How My Acre handles warranty claims
We are a specialist stockist for makers we have backed personally. When a claim is lodged, our team manages the conversation with the manufacturer directly. You provide photographs and your order number; we handle the rest. In our experience, makers who design and build to architectural standards are also the makers most responsive on warranty, which is part of why each of these brands is in the range.
Warranty matrix
The matrix below is the authoritative view of warranty cover across the My Acre range. Where a term is being confirmed with the supplier, it is noted directly.
| Vendor | Warranty term | Coverage notes |
|---|---|---|
| EcoSmart Fire (general) | 2 years stainless steel, 1 year other materials | 2 years on stainless steel parts; 1 year on mild steel, concrete, glass, leather, fabric, teak and MDF. Chips, scratches and non-structural hairline cracks are excluded |
| EcoSmart Fire Tables | 1 year concrete body, 2 years ethanol burner unit | Split warranty across body and burner |
| Polito | 5 years | Structural integrity of the refractory dome and build |
| Valoriani | 2 years | Structural integrity of the refractory kit, managed by My Acre |
| Winter Gardenz | 10 to 25 years by range | 10 years on polycarbonate panels; a 25-year guarantee on Elite glasshouses, including the glass; a guarantee on MultiZone (terms on request); 12 months on accessories |
| Kustom Pergolas | 10 years materials and workmanship, 3 years motors | Electrical install by a licensed trade required to maintain |
| Ochre Living | 5 years structural | Major structural cracks caused by manufacturing defects |
| Buschbeck | 2 years on the fireplaces | Major structural defects from manufacture that stop the fireplace being used as intended. Damage from excessive heat, overloading and general wear is excluded |
| Aluvy | 5 years | Manufacturer warranty, as confirmed in writing by the Australian distributor |
| Witt | 2 years | Home use, as stated in the Witt manual. Commercial use is excluded |
| Coleman | 5 years, 1 year on the fridge | Five years on the barbecue and modules, one year on the fridge module |
| Schmick | 2 years over $600, 1 year under $600 | On-site parts and labour over $600; models under $600 carry a 1 year new-replacement warranty |
| Shadowspec | Frame 3 to 6 years, fabric 3 to 10 years, by model | Serenity and Unity 6 years frame, 10 years fabric; SU4 and SU10 3 years frame, 5 years fabric (home use; commercial use carries shorter terms); Oasis and Retreat 3 years on the frame and fabric. Accessories carry 1 year |
| Blinde Design | Manufacturer warranty on materials | Exact term being confirmed with the supplier. Speak with us before purchase if you need certainty. |
| e-NRG | Quality guaranteed per carton | Bioethanol fuel is a consumable. No formal years based warranty applies. |
What the warranty covers
Manufacturer warranties cover defects in materials and workmanship under normal use, sized to the working life of each component. Structural elements carry the longest term; consumable parts, electrical actuation and remote handsets carry shorter terms appropriate to the technology.
What the warranty does not cover
- Cosmetic wear, surface patina or expected ageing of natural materials such as concrete, teak and pumice.
- Damage from non specified fuel, including green or treated timber in solid fuel units.
- Damage from misuse, overloading or installation outside the maker's specification.
- Damage to motorised or electrical components from installation by a non licensed trade where licensing is required.
- Weather damage where equipment was not stored or covered as recommended.
- Glass breakage and similar consumable component failures outside manufacturing fault.
How to lodge a claim through My Acre
- Have your order number and clear photographs of the issue ready.
- Call Hayden on 1300 515 620 or email info@myacre.com.au.
- We acknowledge within one business day and lodge with the maker the same day in most cases.
- You receive a single channel of updates from My Acre, not separate messages from the factory.
- Claims are not lodged direct to the manufacturer. As your stockist, My Acre is your warranty point of contact.
Aftercare and longevity
Manufacturer care guides accompany every product, with PDF downloads available on each product page. Following the maker's guidance keeps the warranty in force and, more importantly, extends the working life of the piece well beyond the warranty window. The makers we work with build for decades of use, not for the duration of a guarantee.
Frequently asked questions
Are warranties honoured directly by My Acre?
Yes. The warranty is issued by the manufacturer, but the claim is managed by My Acre. Our team lodges, follows up and resolves with the maker, so you are not chasing factory contacts in Italy, New Zealand or Australia.
How long is the warranty on EcoSmart Fire products?
EcoSmart cover stainless steel parts, including the burner, for two years. Concrete, glass, fabric and teak parts carry one year.
How long is the warranty on the fridges?
Schmick fridges over $600 carry 2 years on-site parts and labour. Models under $600 carry 1 year new replacement. My Acre manages any claim for you.
What warranty do Shadowspec umbrellas carry?
It depends on the model. For home use the Serenity and Unity carry 6 years on the frame and 10 on the fabric, the SU4 and SU10 carry 3 and 5. The Oasis and Retreat carry 3 years on the frame and fabric. Commercial use carries shorter terms on the Serenity, Unity, SU4 and SU10.
What do I need to make a claim?
Your order number and clear photographs of the issue. Call Hayden on 1300 515 620 or email info@myacre.com.au, and we take it from there.
Talk a warranty through with Hayden
We confirm what is covered before you commit to anything.
