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Privacy policy

Privacy policy

Last updated 17 September 2026

The short version

We collect what we need to take your order, deliver it, look after you afterwards and improve our website. We never sell your information. You can ask to see, correct or delete it at any time by emailing info@myacre.com.au.

1. Who we are

My Acre is the trading name of the partnership T.K Jagger and H.J Pearson (ABN 51 638 758 046). We sell premium outdoor living pieces online across Australia; we have no retail showroom. This policy explains how we handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth). Hayden Pearson handles every privacy question on 1300 515 620 or info@myacre.com.au.

2. What we collect

  • Contact details: your name, email, phone number and delivery address, from your order, an enquiry, the chat on our website or a trade application.
  • Order details: what you bought, delivery details and payment references. Shopify processes payments; we never see or store your full card number.
  • Messages: anything you send us by phone, email, chat or contact form, plus any product review you submit.
  • Marketing preferences: whether you have signed up to our emails and which products interest you.
  • Website use: pages viewed, device, browser, approximate location from your IP address and how you move through our pages.
  • Advertising interactions: whether you reached us from, or responded to, a Google or Meta advertisement.
  • Trade applications: ABN, business name, project type and expected volume.

3. How we use it

  • To process, deliver and support your order, including returns and warranty claims.
  • To answer your enquiries.
  • To send marketing emails, only if you have agreed. Every marketing email has an unsubscribe link.
  • To understand how our website is used and to fix problems with it.
  • To measure and improve our advertising, including showing our ads to people who have visited our website.
  • To manage trade accounts.
  • To meet our legal and tax obligations.

4. Who we share it with

Each provider receives only what it needs for the job listed.

  • Shopify: our online store, checkout, payments and order emails.
  • Klaviyo: marketing emails, only if you have signed up.
  • Google (Analytics, Ads and Merchant Center): website analytics, advertising and measuring advertising results.
  • Meta (Facebook and Instagram): advertising and measuring advertising results.
  • Microsoft Clarity: records how visitors click, scroll and move through our pages, so we can find and fix problems.
  • Simprosys: sends our product catalogue to Google and measures Shopping advertising results.
  • Cloudflare and Slack: deliver messages sent through the chat on our website to us.
  • Google Workspace: our email and customer records.
  • Couriers and freight companies: your name, delivery address and phone number, to deliver your order.
  • The maker or supplier of your piece: the details needed to ship it, fulfil a special order or handle a warranty claim. Never for their own marketing.

We may also disclose information where the law requires it. We do not sell personal information.

5. Cookies and similar tools

  • Essential: your cart, checkout and account. The site needs these to work.
  • Analytics: Google Analytics and Microsoft Clarity.
  • Advertising: Google Ads and Meta.

You can block or delete cookies in your browser settings. Blocking analytics or advertising cookies does not stop you browsing or ordering.

6. Information held overseas

Several of these providers store or process information outside Australia, including in the United States, Canada, Europe and India.

7. Storage, security and retention

Your information is held in our providers' secure systems. Only the owners of My Acre can access customer records. The couriers and makers listed above receive your details only to fulfil your order. We keep records while we support your purchase and for as long as Australian tax law requires (generally five years), then delete them. If you unsubscribe from marketing, we stop sending marketing emails straight away.

8. Your rights

You can ask us for a copy of the personal information we hold about you, to correct anything that is wrong, or to delete it (except records the law requires us to keep). Email info@myacre.com.au with "Privacy request" in the subject line. We aim to reply within five business days.

9. Complaints

If you are unhappy with how we have handled your information, contact Hayden first. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed.