Refund policy

Returns, exchanges and refunds

Every product page states its return terms in the specifications table. The full terms for each brand are on our Returns and Claims page. They cover cancellations, the EcoSmart home trial, 30 day returns, exchanges and faulty goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To arrange a return or ask a question, call Hayden on 1300 515 620 or email info@myacre.com.au.