Press start, then answer the phone the way you would on a real call. The customer waits for you to speak first, then plays out a realistic scenario. You won't be told the scenario beforehand, which is the point.
Call status
Connecting…
Your browser will ask for microphone access when you start. Allow it. This is a training tool only, nothing here reaches a real customer.
Call ended - here's what you were dealing with
The recording, the transcript and a pass/fail check against My Acre's standard are saved automatically, and coaching notes are posted for the team. There is nothing else you need to do.
My Acre internal training tool - not customer facing
