About these terms

My Acre is an owner-operated specialist stockist for premium outdoor living across Australia, operated by Hayden Pearson and Tim Jagger as co-founders. We work from Melbourne and New South Wales and sell to every Australian state and territory. References to we, us or our mean My Acre; references to you or your mean the person placing the order.

By placing an order through myacre.com.au, you agree to these terms. We have written them in normal language so you actually read them. If something is unclear, email us at info@myacre.com.au.

What we sell

My Acre carries a curated catalogue of architect-grade outdoor brands. Current vendors are EcoSmart Fire, Polito, Valoriani, Blinde Design, Winter Gardenz, Kustom Pergolas, Ochre Living and e-NRG.

We are the specialist Australian stockist for each maker, not the manufacturer. Manufacturer warranties apply and are managed through My Acre as your single point of contact. See the Warranties page for the term per vendor.

Product images and specifications are accurate to the best of our knowledge at the time of publication. Vendors may make minor changes to materials, dimensions or finishes from time to time as part of their ongoing development. Where a change is material to your order, we will tell you before dispatch.

Pricing, GST, and payment

All prices on myacre.com.au are shown in Australian dollars and include GST unless stated otherwise.

Payment is required at the time of order via the secure Shopify checkout. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay, subject to availability at checkout. Trade account payment terms are set out in the signed trade agreement.

Quoted orders

Some products in our range are quote-based because they require specialist freight, custom configuration or specialist site coordination. A quote becomes a binding contract when paid in full. Quotes are valid for fourteen days from issue unless we state otherwise on the quote itself.

Order acceptance and changes

Placing an order is an offer to purchase. We accept your order by sending an order confirmation. In rare cases, for example a stock issue or a pricing error, we may need to decline an order. If that happens, we will refund you in full immediately and explain why.

You can request changes to an order within twenty four hours of placing it. We accommodate changes where the order has not already been dispatched. For custom orders, Section 5 sets out the cancellation window.

Delivery and risk

Delivery timing varies by vendor and is set out on the Delivery and Shipping page. Risk in the product transfers to you when the product is delivered to your nominated address. Title transfers to you on full payment.

If your delivery is delayed beyond the stated timeframe, contact info@myacre.com.au and we will follow up with the carrier or maker on your behalf.

Returns, exchanges, and warranties

The thirty day satisfaction guarantee applies to EcoSmart Fire pits and fire tables only, with the return shipping covered in full. See the Returns and Claims page for the full position by vendor and the Exchange page for size, finish or model swaps.

Other vendors are handled by arrangement, with return freight as the customer's responsibility on change of mind. Damage in transit and manufacturing defect returns are organised at no cost to you regardless of vendor.

All products carry the manufacturer warranty plus your Australian Consumer Law statutory rights. See the Warranties page for the term per vendor. We coordinate every warranty claim as your single point of contact.

Australian Consumer Law

Nothing in these terms reduces your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

For more information about your Australian Consumer Law rights, visit the Australian Competition and Consumer Commission at accc.gov.au.

Liability

Subject to the Australian Consumer Law, our maximum liability for any loss or damage in connection with a product is the price you paid for that product. We are not liable for consequential or indirect losses.

This clause does not exclude any liability that cannot lawfully be excluded under the Australian Consumer Law.

Intellectual property

All content on myacre.com.au, including photography, copy, design and brand assets, is owned by My Acre or licensed from our vendors. You may not use, copy or republish this content without our written permission.

Vendor brand names and logos remain the property of their respective owners. Reference to a vendor name on our site does not transfer any right in that brand.

Website use

You agree to use myacre.com.au lawfully and not to interfere with its operation. We may suspend or restrict access if we reasonably believe you are misusing the site. We are not responsible for the content of third-party websites we link to from myacre.com.au.

Mobile Terms of Service

Last updated: July 20, 2026

The My Acre mobile message service (the "Service") is operated by My Acre (“My Acre”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to My Acre’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of My Acre through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with My Acre. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to My Acre or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other My Acre mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to My Acre or email info@myacre.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Trade accounts

Architects, designers, builders, landscape architects and other specifiers can apply for a Trade Account at the Trade Account Program page. Trade pricing and account terms are set out in the signed trade agreement, which runs for twelve months and is renewed annually based on your expected ongoing project volume.

Privacy

Our handling of your personal information is set out in our Privacy Policy. The Privacy Policy forms part of these terms.

Changes to these terms

We may update these terms from time to time. Material changes will be notified by email if you are subscribed, or by a banner on the site. Your continued use of myacre.com.au means you accept the updated terms. The last updated date at the top of this page reflects the most recent revision.

Governing law and disputes

These terms are governed by the laws of Australia. Any dispute should first be raised with us by email at info@myacre.com.au, and we aim to resolve disputes informally within thirty days.

If informal resolution is not achieved, the courts of Victoria have non-exclusive jurisdiction over any proceedings. Customers in any Australian state retain their right to pursue claims in their home state under the Australian Consumer Law.